Amatus

You can make a reservation request via the internet or by e-mail.

A reservation is only final after payment of the rent + deposit.
You will receive a "Mollie" payment link from the owner. If payment is not made within 14 days after receipt of the payment link, the reservation request will expire.

Each final reservation will be confirmed by the owner by e-mail, with which you will also receive the rental agreement.
The rental agreement is signed and returned to the woner by the tenant as soon as possible and at the latest at the time of check-in.

Any cancellation must be communicated to the owner by e-mail.

a. Without ‘force majeure’
1. Cancellation within 5 working days after booking: free of charge unless the booking has been made within 30 days before the start of the rental period (cf. *)
2. Cancellation up to 30 days before the rental period: 33% of the costs will be charged.
3. Cancellation within 30 days before the rental period (*) or no-show: 100% of the costs will be charged.
4. The deposit will always be fully refunded in case of cancellation.

b. In case of ‘force majeure’
If your stay is cancelled due to force majeure, the above cancellation conditions will not be valid.
Force majeure includes, but is not limited to: (danger of) war, uprising, strikes, failures in the energy circuit or traffic, government measures, scarcity of raw materials, natural disasters, extraordinary weather conditions or any other circumstance that full or partial fulfillment of the agreement cannot be required of the owner in reasonableness and fairness.
In the event of force majeure that prevents the provision of the holiday home to the tenant, the tenant is not entitled to any compensation or refund of the rent. The tenant will receive a voucher worth the rent. This voucher serves as a credit for a future reservation. The voucher must be used within a period of 18 months.
The deposit will always be fully refunded and must be paid back to the owner’s account no later than 2 weeks before the actual period of stay.

General terms & conditions holiday home Amatus.

These general terms and conditions apply to the 'Amatus' holiday home, which is located at Oostvleterendorp 2, 8640 Vleteren.

When you book the holiday home, you agree with the following terms and conditions. Please read them carefully. 

These conditions can only be deviated from when the owner has agreed in advance and in writing. 
The tenant can therefore in no case claim the application of his possible general terms and conditions.

1. Book and pay

1. You can make a reservation request via the internet or by e-mail.

2. A reservation is only final after payment of the rent + deposit.

You will receive a "Mollie" payment link from the owner. If payment is not made within 14 days after receipt of the payment link, the reservation request will expire.

3. Each final reservation will be confirmed by the owner by e-mail, with which you will also receive the rental agreement.

The rental agreement is signed and returned to the woner by the tenant as soon as possible and at the latest at the time of check-in.

Any cancellation must be communicated to the owner by e-mail.

2. Cancellation
Any cancellation must be communicated to the owner by e-mail.
a. Without ‘force majeure’
1.  Cancellation within 5 working days after booking: free of charge unless the booking has been made within 30 days before the start of the rental period (cf. *)
2. Cancellation up to 30 days before the rental period: 33% of the costs will be charged.
3. Cancellation within 30 days before the rental period (*) or no-show: 100% of the costs will be charged.
4. The deposit will always be fully refunded in case of cancellation.

b. In case of ‘force majeure’
If your stay is cancelled due to force majeure, the above cancellation conditions will not be valid.
Force majeure includes, but is not limited to: (danger of) war, uprising, strikes, failures in the energy circuit or traffic, government measures, scarcity of raw materials, natural disasters, extraordinary weather conditions or any other circumstance that full or partial fulfillment of the agreement cannot be required of the owner in reasonableness and fairness.
In the event of force majeure that prevents the provision of the holiday home to the tenant, the tenant is not entitled to any compensation or refund of the rent. The tenant will receive a voucher worth the rent. This voucher serves as a credit for a future reservation. The voucher must be used within a period of 18 months.
The deposit will always be fully refunded and must be paid back to the owner’s account no later than 2 weeks before the actual period of stay.

3. Liability
From the tenant
1. The rented holiday home must be occupied by the tenant, his co-tenants or his visitors with due care and carefulness.
2. The main tenant is liable for damage caused by him / her, by co-tenants, by any visitors, even if these are detected after his / her departure.
3. House rules present and / or provided at the holiday home are indissolubly part of the rental agreement and must be strictly complied with.
4. It is totally forbidden in the home:
- to smoke

- to use frying-, fondue- or grilling-machinery etc…
- to use lighting candles: only tea lights in the holders provided for this purpose are allowed.
Smoke detectors and fire extinguishers have been installed on each floor.
5. The tenant must ensure that he does not cause noise nuisance to local residents. In the event of an infringement, all persons will be removed from the holiday home without prior notice - without refund of rent.
6. Nothing of furniture may be moved.
7. It is forbidden to use the holiday home to organize parties and / or drinks parties. In case of infringement, the rental period will be terminated without the lessee being entitled to the recovery of the remaining rent.
8. Pets are not allowed.
9. Youth groupes under the age of 25 are not allowed in the holiday home.

Liability insurance
1. The tenant is requested to be insured for damage to third parties such as liability insurance (family insurance).
2. The tenant is advised to insure his legal liability (eg due to fire in the holiday home). Please check with your insurance agent.

Liability of the owner
1. The owner can not accept liability for loss, theft, damage or injury, accident of any kind caused to the tenants of the holiday home, the games or garden provided.
2. The prices and costs stated on the booking confirmation apply.
3. The owner is not liable for damage caused by natural disasters, nuclear disasters, attacks, strikes, violent acts and coming into contact with an aircraft or parts thereof etc….
4. It may happen that there is ‘work’ in the vicinity of your holiday home. For example, we think of road works or construction activities. We are not responsible for any inconvenience caused thereby.
5. The owner is not always present on site. In the confirmation email of your booking you will receive the phone number of the owner and / or possibly his representative. If necessary, one of these number(s) can always be contacted.
Belgian law applies to all booking agreements and subsequent agreements. All disputes relating to this agreement will be settled by the competent court.

4. Permitted number of persons
The maximum number of persons allowed to stay in the holiday home is 10. This number may not be exceeded under any circumstances. In case of overrun, the rental agreement is considered to have been dissolved by operation of law and access to the holiday home is refused without any claim for restitution of the rent.
If at any later time, without the knowledge of the owner, additional persons come to stay in the holiday home, immediately a claim of 25% of the rent per extra person will be made, which will, if necessary, be deducted from the deposit.

5. Prohibition of sublease and transfer
Sublease and transfer of the rent is not allowed.

6. Arrival and departure
1. Please strictly respect the arrival and departure hours. We think it is important that everyone can arrive and stay in a neat holiday home. Therefore, there must be enough time for a good cleaning between the departure of the previous guests and arrival of the new guests.
2. Arrival time: check in is possible from 4:30 pm to 8 pm, the day of arrival. If your arrival time deviates from this, we ask you to notify us in time by telephone.
3. Departure time: every day until 10:15 am; on Sun – and holidays untill 04:30 pm. If you wish to make an exception to this, you can contact the owner.

7. End of stay & cleaning
1. The rented holiday home and the garden must be left tidy after the stay.
This involves: cleaning up, putting everything back in its place, emptying trash cans, sorting waste, putting clean dishes in the cupboard, leaving broom clean behind, when used: clean the oven and/or the bbq.
2. Please close the doors and windows and lower the temperature of the heating.
3. When the house is put into use, all linen is provided and the beds are ready to sleep.
At the end of the rent, you are asked to remove the bedding from the beds (please do not remove the mattress- and pillow protectors).

We ask you not to wash the linen yourself. They go to the laundry to use them in an impeccable state.
All linen (bed, bath, kitchen) can be left in the laundry corner, on the lower floor of the house.
If the house and / or garden is in such a state that one does not get by with the preconceived cleaning hours, if waste is not sorted, then the owner has the right to withhold the costs for extra cleaning hours on the guarantee.

8. Complaints and guarantee
1. Any complaint regarding. the accommodation, the cleanliness, the inventory or any existing damage can be reported to the owner up to 24 hours after arrival.
In the absence of any complaint within the aforementioned period, the tenant is deemed to have acknowledged the good condition, accuracy of the inventory and the general cleanliness of the dwelling; including the lack of visible damage or defects to furniture, plumbing, household appliances.
Complaints that are formulated by the tenant after the end of the rental period are inadmissible.
2. The holiday home has valuables and the guarantee serves to compensate for any accidents or damage.
3. The control of the home is done when brushing.
It is therefore when brushing that one can determine damage, loss or breakage.
4. If everything is left in good order and no damage or breakage has been detected, the deposit will be returned at the latest one week after your stay.
If the damage exceeds the amount of the guarantee, the tenant is obliged to pay an additional payment.
When the house and / or garden is in such a state that one does not get around with the preconceived cleaning hours, the owner has the right to deduct the costs for additional cleaning hours from the deposit.
5. It is advisable to spontaneously report accidents to the owner. If something breaks, it is advisable to keep the broken pieces aside for the owner or his representative. This way it can determine which broken piece is involved and prevents discussions and misunderstandings.
6. The owner always reserves the right to terminate the contract and to remove the tenants from the holiday home if a tenant or co-tenant has caused serious damage to the holiday home. In this case the owner can not be held liable to repay part of the rent for the remaining rental period.

Owner data:
K. Sorgeloos
Tel. +32 475 37 65 13
E-mail: info@amatus.be
BTW BE 0682 618 692

Visit Flanders
Toerisme Vlaanderen - Visit Flanders 

Grasmarkt 61, 1000 Brussel 
Tel. +32 2 504 04 00 
logies@toerismevlaanderen.be
www.toerismevlaanderen.be/logiesdecreet 

General policy on data processing - external

Amatus (hereinafter "we") takes your data processing rights seriously. In this document Amatus explains how it collects, processes and uses your personal data. It thus constitutes the general policy of Amatus in the field of data processing.

The person responsible for the processing is Amatus - Oostvleterendorp 2, 8640 Vleteren. Registered in the register of the KBO as BE 0682 618 692.

For questions about this statement and our policy you can always contact Katrien Sorgeloos (info@amatus.be).

For questions that are more than a request for information we can ask you to identify you, so that we can be sure that we provide the requested information and data to the right person.

When and for what purposes does Amatus collect and process data?

Amatus collects and processes information about you when you, as a customer, appeal to us for the rental of the holiday home and when you contact us in another way. We summarize those activities under the heading of "customer management".

If you are a supplier, we process your data or that of your contact persons in the context of the delivery of products or services, for the generic purpose "supplier administration".

We also process your data, as a customer or as a supplier in the preparation of invoices and other accounting documents. This is the purpose of "accounting".

 Finally, we may process data about you because it is or may be important for our activities, for example to be able to call upon your advice or services. We describe these activities as "communication" or "public relations".

What data does Amatus collect and process?

It is about the information you give us and that we need for the implementation of the project for which you rely on us (ie the rental of the holiday home) such as your name, address, e-mail address, telephone number and any professional data. such as company name and VAT number.

We can process certain data from suppliers / subcontractors to allow us to plan the works properly. This concerns the availability and presence, as well as the type of work.

We process financial data in the context of accounting.

Data about your position and activities are processed in the context of communication or public relations.

We keep your personal data on our systems as long as necessary for the relevant service, or as long as it is recorded in a relevant contract that you have with us. We regularly evaluate our retention periods for personal data.

We may also be forced to retain certain types of data in order to comply with legal obligations.

How does Amatus collect your data?

We collect your data when you complete forms (paper or electronic). Sometimes this happens through a conversation, telephone contact or mail exchange.

Normally we obtain this information directly from you. Sometimes it is also possible that we obtain them indirectly. This is the case with data about employees of suppliers / subcontractors and which we obtain from the suppliers themselves.

With direct marketing, we may also obtain your information from third parties. Where we have obtained your data we will then share with you.

When you visit our website, we use cookies. We do this in particular to tailor the content and ease of use of that website as much as possible to you as a user. We also process your data in order to comply with the obligations arising from the provision of a website and its content and to enable you to make use of the interactive applications and services on this website.

What are the bases for the processing of data by Amatus?

In principle, we collect and process your data on the basis of the contractual relationship we have with you as a result of your order and the contract that we conclude with you. This is also the basis for the processing of data on suppliers / subcontractors and for the processing "accounting".

Where the processing is not necessary to carry out the contractual relationship, such as in direct marketing and communication / public relations, it is based on our legitimate interests as a company, in particular the freedom of enterprise and information. In doing so, we always ensure that there is a balance between our and your interests, for example by granting you a right of opposition.

Are the data communicated to third parties?

Your data is mainly processed internally in the context of customer management, supplier management, work planning, accounting and communication / public relations by the person in charge of these activities.

For certain punctual services or assignments they can be passed on to processors / suppliers / subcontractors that we rely on, albeit always under our control.

Sometimes we are obliged to pass on information about you. This is particularly the case when we are legally obliged to do so or when government bodies that have the right to do so request information from us. In that case, we check whether the conditions for requesting data have been met.

In principle, your data will not be passed on to third countries or international organizations.

This could possibly happen in the context of contracts for cloud services that we conclude. Then your data may be stored on servers in third countries where in principle only we have access to it. In that case we ensure that the provider of these services is located in a third country with an adequate level of protection or that an agreement is signed with that provider to protect your rights.

Your rights

You can always review the data that we process about you and have it corrected or erased if necessary. To do this, you only have to request it from Katrien Sorgeloos (info@amatus.be) with proof of your identity. We ask you to prevent your data from being communicated to someone who is not entitled to it.

If we process your data with a view to direct marketing, you can oppose this at any time. To this end, it is sufficient to contact Katrien Sorgeloos (info@amatus.be)

If you do not agree with the way in which Amatus processes your data, you can always submit a complaint to the Data Protection Authority (www.privacycommission.be), Rue de la Presse 35, 1000 Brussels.

Amendments

Amatus reserves the right to change this statement and / or this policy. Changes will be reported to users via the website.